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General terms and conditions of sale
Amatchi Digital Platform Inc (hereinafter referred to as "Amatchi")



Amatchi is a Platform on which activity organizers can publish, offer, unique and diverse experiences, events, courses and workshops (hereinafter the “Activities”), all online.

The Clients (hereinafter the “Participants”) will be able to use Amatchi as a search and booking engine for these Activities.    

Through the Amatchi Platform, you can enjoy live interactive Activities, led by people experienced in their respective fields. You can learn, participate and experience several Activities without leaving the comfort of your home.

Amatchi acts as an intermediary to facilitate the relationship between the Organizers and the Participants. With each new Activity booking, a contractual relationship is created between the Participants and the Organizers/ passionate.




Each Activity contains its own conditions, policies and requirements to be considered and accepted by the Participant.

These conditions will be posted and detailed in the description of each activity and it is your responsibility to be aware of them.

Prior to making any reservation for an Activity, you are solely responsible for confirming that you and any person for whom the Activity is reserved meet the essential requirements set forth in the description of the Activity selected (e.g., minimum age, competence, ability).  

If applicable, including:

  • If relevant to the activity, you are responsible for informing the Organizer of your health or physical condition, or any other circumstance that may impact your ability to participate in, attend or use the activity.
  • Unless otherwise specified in the Activity description, Activity reservations are for one person. You may not allow a person to join an Activity unless that person is included as an additional Participant during the reservation process.
  • A minor (under the age of 18) is permitted to attend the Activity only if a parent or guardian is present during the Activity.




In order to book an Activity, you must register online on the Platform and choose a personal identifier and a password. Please make sure to mention your contact email in order to receive links and other relevant information about your account.

A link to activate your account will be sent to the same contact email address.

You will then be able to choose your Activity, making sure you read and understand the description, content and prerequisites.

If the Activity requires equipment, it is clearly indicated and detailed on the Organizer’s page, so that you can prepare for it.

After purchase and full payment of the chosen activity, you will receive a Zoom link to your contact email address to be able to log in at the date and time previously determined by the Organizer to participate in the Activity.

The Activities are hosted on Zoom, a cloud-based platform designed for video conferencing.  

Log in to Zoom at least five (5) minutes in advance to ensure that everything is working properly and to be on time for the Activity. Please note: the Organizer has the right to refuse late Participants and the Activity will not be refundable.

You will be able to log in via an electronic device (computer, tablet, cell phone) by clicking on the link that will redirect you to the Zoom Platform to participate in the Activity.

It is your responsibility to ensure that you have the necessary equipment with good sound, image and internet connection. Before participating in the Activity, make sure your device meets Zoom’s system requirements.

Make sure you are using the correct link for the Online Activity. If the link does not work, close Zoom and try again. If it still doesn’t work, send a message to the Organizer to see if there is a problem with Zoom.

You also agree to use the Zoom platform in an appropriate manner by respecting the instructions described by the Organizer.

Your behavior must remain appropriate and respectful or you will be refused or excluded from access to the Activity.

In case of technical problems, Amatchi cannot be held responsible.




4.1 Secure payments

Amatchi is the transactional intermediary between the Participants and the Organizers.

The Platform accepts various secure payment methods. All data transmitted between the web server and the browsers will remain private and integral.

The Platform uses external Stripe platforms. The Participant must at all times, prior to any purchase, review the terms and conditions of transaction with Stripe.


4.2 Price

 Prices are displayed in the currency of the User’s location.

The Platform is not responsible for the exchange rate of the Participant purchasing its services with a bank using other currencies, and cannot, under any circumstances, be held responsible for an amount that would be different when purchasing similar products at intervals.

The exchange rate is beyond the control of the Platform and the Customer is solely responsible for checking the exchange rates before transacting with us.

The price displayed on the Platform is quoted exclusive of tax. The Platform charges the applicable taxes at the time of payment. 

The total of the taxes is added to the amount and the final amount will be charged to the payment method used.

The taxes will appear on the order before finalizing the payment and will also be included on the invoice.

All taxes are the responsibility of the Participant and are subject to change.


4.3 Terms of payment

The Customer agrees to pay one hundred percent (100%) of the total price of the Activity when purchasing the Activity.

Payment is made online, directly on the Platform by credit card.




5.1 Refund and cancellation policy

  • Up to twenty-four (24) hours before the activity, you may cancel your reservation and request a full refund of the payment made;
  • After the twenty-four (24) hour period prior to the activity, a fee of up to twenty percent (20%) of the price of the activity may be charged, as administrative costs, including refunds, will be incurred.
  • From the beginning, during or after the activity, no refund can be applied.


5.2 In case of delay of the Participant

In case of delay of the Participant, the Organizer may reserve the right to refuse you access to the Online Activity and no refund can be claimed.


5.3 Modification of the reservation

When you have booked an experience, but the date or time is no longer convenient, you may change your reservation to other dates offered by the Organizer up to twenty-four (24) hours prior to the Activity at no charge.


5.4 In case of cancellation of the Activity by the Organizer

Sometimes the Organizers have to cancel the Activity. If this happens, you will receive a full refund and you will be able to book a new Activity, if you wish.  




The Amatchi Platform attaches great importance to the privacy of its Participants.

All documents, materials and information (“Information“) provided by you to Amatchi or arising from the performance of the Services are considered confidential in nature. You agree that Amatchi shall use the Information only for the purpose of performing the Services and shall reproduce the Information only as necessary or as permitted by law, and shall not disclose the Information to any unrelated third party without your prior written consent.

Any Information considered confidential will remain your property and must be returned to you upon receipt of a request to that effect or when Amatchi has determined that it no longer requires such information.

For more information, you can refer to the Privacy Policy available via the following link:




Amatchi acts as an intermediary between the Participants and the Organizer of the online Activity. Therefore, Amatchi cannot be held responsible for any damage caused during the Activity.

Amatchi is not present to control and/or verify the progress of the online Activities, as well as the application of the contents by the Participants, it cannot be held responsible for any result or consequence and the Organizer releases Amatchi from any responsibility in this regard.

The Organizer must respect the requirements and criteria defined by Amatchi. The Organizer is also responsible for ensuring compliance with the applicable laws and regulations for the Activities.

This disclaimer is a waiver of claims of any kind.